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Do you only accept new items?
No. We sell both new and used items. However, we do require that "used" items be in good condition. We will not sell yarn that smells like smoke, nor will we sell junk, or items that are in extremely poor condition.
How do you know how to set the prices?
We start all of our auctions at .99. There are usually no exceptions. Ebay is an "auction" venue. To us, an "auction" means items are started out at a very small price and then "bid" up. The highest bidder wins the auction. We believe in letting our customers decide the final price.
What happens when an item doesn't sell?
This very rarely happens in our auctions. We have customers from all around the world who watch our auctions daily. Not only do items always sell, they usually always get very reasonable prices.
Do partial skeins of yarn sell also, or only full skeins?
We do sell partial skeins of yarn too. Everybody loves yarn!
How long do the auctions run for?
All of our auctions run for exactly 7 days.
How soon after you receive my items will it be before I see them on Ebay?
That depends on how busy we are. Typically, we are always booked in advance, and we list items in the order that we receive them. Once we receive your items there is an average of 2 to 5 weeks before you will see them on Ebay.
I live out of state; can I still use your service?
Absolutely! Almost everyone we do business with lives outside of our state. (Indiana)
How soon until I receive my part of the sale?
After we receive your items we sort, photograph and list them on Ebay. It is usually about 30 days after the auction ends for you to receive your first payment. We always allow our customers at least 10 days to pay for the items after the auction has ended, sometimes more if they are a longtime customer with good standing, and plenty of time for the items to be shipped, sometimes overseas, before we consider the transaction complete. Allowing at least 30 days for your payment gives us time to make sure our customers are happy first.
What are your fees?
We operate on a simple 60/40 split. You, the owner of the items, will receive 60% of whatever the item sold for on Ebay, we retain 40%. We are very proud of our fees, and unlike many companies who have a problem discussing cost, we tell you clearly up front what our fees are.
Are there any other fees?
No, there are no other "hidden charges" and no other fees.
Do you guarantee that my items will sell for a certain price?
No we do not. Keep in mind; we work on a percentage of the sale. If you don't make money, we don't make money. It's that simple. We do absolutely everything we can to insure your item is presented in the best possible manner, and sold in the best possible way. Sometimes an item may sell for less than we thought it might, other times it may sell for more than we anticipated, but, as with any auction: there are no guarantees.
Do you put reserves on the auctions?
No we do not. Putting a "reserve price" on an auction not only cost additional fees, but it also takes away from the bidder's thrill of knowing they are participating in a REAL auction. We want to KEEP customers, not drive them away.
I have seen you sell other people's items and notice that you add a short story to the auctions, what if I want to remain anonymous?
We can tell the whole world who you are, promote your shop, dedicate the auctions to the memory of someone, or list all the items you want us to with totally anonymity. Your choice!
How can using your service help my Cross Stitch or Yarn Store?
We take care of the over-stocks & old inventory that is not moving for you. This allows you space and money to fill your store with the latest fabrics, yarns, threads, charts, and new items your customers WILL buy. No one wants to walk in a shop week after week and see "the same old stuff". We know that in order for you to be successful, you must stay on top of the latest trends and newest merchandise. By using our service, you can accomplish this goal.
I do not own a shop, can I still use your service?
Absolutely! Not all of our clients are shop owners. We handle stash reductions for individuals, estates for loved ones passed on, and any another situation where a person may find themselves with too many cross-stitch, needlepoint, or knitting items. We have handled inventories from $200 to $70,000, and just about everywhere in between.
Do you have a store where I can come and look at the items you have for sale?
No we do not. We are not a brick and mortar store. We are not shop owners. We are just three "business-moms" who saw a "need" in the industry and decided to fill it. We all work from our home offices. We do have a large, temperature controlled storage room big enough to handle just about any size inventory we may encounter, but it is not open to the public. We sell only on Ebay, and will not sell any items outside of Ebay.
Do you take requests for specific charts or specific yarns?
No we do not. We sell SO MANY types of yarns, threads, and floss, that taking requests would be impossible. Typically we sell items in "lots", and do not list each and every color for example in a lot of DMC floss. We are a high tech, very specialized liquidation company, not a specialty store.
Do you give discounts to previous customers for your services?
No we do not. Our fees are 60% for you, 40% for us.
Non-Negotiable.
Who pays the Ebay and Paypal fees?
We cover all Ebay and Paypal fees out of our 40%. You receive the full 60% of each items ending price. We take care of all the fees.
How soon are my items shipped out to the customers who bid on them?
That depends on how fast they pay for the items after the auctions end. We have several long time faithful customers who have been shopping our auctions for years: in that case, we allow them extra time to continue shopping and put all of their winning items on one invoice and in one shipment. In another situation, they may receive their items just days after the auction ends.
What happens when a customer doesn't pay?
Bidding on an Ebay auction is a legal and binding contract. We take this very seriously and 99.9% of our customers do the same.If after a friendly reminder, they still don't pay: we then are forced to report them to Ebay, and re-list the item.
Do I need to have all of my items inventoried and sorted before I can send them to you?
Only if you need to do that for YOU. We do not require extensive, or any for that matter, inventory lists. We'll sort and sell whatever you send us. Sometimes when we receive items, they are in a cluttered, jumbled, mixed-up mess. Other times they are neatly sorted and meticulously arranged. Although, it does make our job somewhat easier if the items are generally packed, labeled, and arranged in a neat manner, we do not REQUIRE it. We want to REDUCE your workload, not ADD to it!
How do I get all my items to you?
If you live within 150 miles of us, we can work with you to discuss pick-up arrangements. However, most of our clients find it much easier to ship the items to us via UPS Ground, DHL, Fed Ex Ground, or even the US Post Office. If you are a shop owner or have a large inventory, we suggest using Old Dominion Freight Line. Old Dominion will ship the items to us on pallet full of boxes. You can ship well over a thousand pounds of items to us from a thousand miles away and the frieght cost is under $400. If you give us an idea of how much, and what you have, we can usually recommend the best, safest, and most economical way to get the items to us. We do NOT cover the cost of shipping the items to us.
When taking into consideration shipping costs, ALL of our clients so far have made FAR MORE than it cost them to ship their items to us. They have ALL told us it was definitely worth it.
Why do you sell things in "lots" such as charts, why not just list them one at a time?
Because we deal with large amount for one, and because we have learned that most items actually sell much better in "lots". If we listed every chart individually, we would be listing them for the next century.
I have items that have been stored for a long time, and now they smell musty: will you still sell them?
Yes, we will be happy to. However, we WILL state in all of the auctions that the items do have a musty smell. This is only fair to our customers.
I have some vintage items, will they get a lot more money on Ebay?
Not necessarily. Many people think that just because an item is old, that it somehow magically means it's more valuable. Not so. No one is dying to have a knitting pattern from the 80's for a sweater that the yarns are discontinued on and no one is fighting over your 1960's lime green dime store yarn. However, on the other hand, some vintage items ARE in great demand. It really just depends.
If selling on Ebay is such a great idea, why shouldn't't I just list it myself?
We have several years of experience, along with a massive customer base, a great Ebay reputation, and the time tested experience to call ourselves "professional Ebayers". It take a LOT of time and work to put forth good auctions and provide good customer service. With our reasonable fees, experience, and reputation, why put yourself through all that work when you don't have to!
I am ready to use your service, now what?
Just email us and write "Stitch In Peace Client Request" in the subject line. Let us know approximately how much you have that you would like us to sell.
(One small box worth or one truckload)
We will let you know our current availability,
and go from there!
Email Barb anytime: NeverEnoughYarn@aol.com
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